Shipping information

Every piece is printed to order in our workshop and shipped with tracking. Standard shipping is free on every order.

  • Standard (Correos España): 5–10 business days — Free
  • Express (UPS · FedEx): 3–5 business days — Extra cost
  • Priority (UPS · FedEx): 3 business days — Extra cost

Delivery times start counting once your order has been made and handed to the carrier. Production takes 1–2 business days.

From your order to your door

  1. Order placed — You receive a confirmation email with your order details.
  2. Made for you — We print your personalization in our workshop in 1–2 business days.
  3. On its way — We email you the carrier and tracking number as soon as it ships.
  4. Delivered — Your parcel arrives at the address you gave at checkout.

Express and Priority shipping

Express (3–5 business days) and Priority (3 business days) are sent with UPS or FedEx and have an additional cost that depends on the destination. If you need your order for a specific date, contact us before ordering and we will confirm the best option and the price.

Where we ship

We ship from our workshop in Spain to customers across Europe, the Americas and Asia. Times shown are business days (Monday to Friday, excluding public holidays) and are estimates given by the carriers.

Customs and import duties

Orders within the European Union have no customs charges. For destinations outside the EU, the destination country may apply import duties or taxes when the parcel arrives. These are set by local customs, are not included in our prices and are paid by the recipient.

Address and delivery issues

  • Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible — we can correct it before the parcel ships.
  • If a parcel is returned to us because of an incorrect address or because it was not collected, we can send it again; the new shipping cost is paid by the customer.
  • If your tracking has not updated for several days or your parcel arrives damaged, contact us and we will open a claim with the carrier and find a solution with you.